IT SUPPORT TECHNICIAN

This is a DEMO listing, not an actual offer. 

Responsibilities

• Providing first-line support to HRX users via email, Slack, or in-person, addressing hardware, software, and network issues.

• Diagnosing and resolving technical problems related to operating systems, applications, and network connectivity.

• Performing routine maintenance and updates on HRX’s IT systems.

• Setting up and configuring user accounts, permissions, and access controls for various systems and applications.

• Maintaining accurate records of support requests, solutions provided, and system configurations. Creating and updating technical documentation and user guides.

• Installing, configuring, and troubleshooting hardware components.

• Assisting with network management tasks, including monitoring network performance, troubleshooting connectivity issues, and supporting network security measures.

• Providing training and support to end-users on software applications and IT best practices.